Adapt Fitness,
Portland Road Trading Estate,
Portland Road, Hove,
East Sussex, BN35NT

Vacancy: Customer Service Assistant
Role Type: Permanent
Pay: £9.50 p/h + Perks 


We’re looking for someone to join our customer team on reception.

While the role is predominantly on the reception desk, this is not a traditional receptionist's role. 


Every person at Adapt shares an equal level of importance in the team and every person on the team knows that one function cannot operate well without the other. 


Why this role is important to us:

For the member arriving at 5:30am, the welcome they receive when they walk through the door may be the first person they’ve spoken to that morning.


For the person enquiring about personal training, they may have been building up the confidence to ask for weeks - we give them the confidence to take the next step.

For the person walking in at 5:30pm that may have had the worst day at work ever, we give them the well needed escape from it all.  

For the person walking out the door, we’re the final moment of their great workout.


We have various weekday shifts available from 5:15am - 11:30am, 11:30am - 5:30pm, 5:30pm - 10:15pm, as well as some hours on the weekend. You will ideally work a mix of days and shifts.

Lots of perks included such as free gym membership, and if you work more than 15 hours per week, you can have a plus one complimentary membership for a lucky person of your choosing.

We can teach you the skills to do the job, however you must already have a natural empathy that can make people feel welcome and appreciated. 


Due to the handling of sensitive information, products and machinery we do have a minimum age of 18 but by no means a maximum age.


You should have a passion for helping people get the best out of themselves through fitness, and should enjoy a gym environment.

Key Responsibilities:

Handling sensitive information such as credit cards.
Locking up and opening the gym.
Working with the public.
Working with colleagues and managing calendars for bookings.

Skills Required:


  • Familiar with Apple technology such as iPhone & iPad. 

  • Confident using a computer and making calendar appointments

  • Good telephone manner

  • Written communication skills to a high standard.

Adapt Fitness believes in paying all staff a minimum of the real living wage, details of which can be found here:

Please apply to